Support

Write to support@kidster.app.

An order went wrong

Open the order in the app and tap Report a problem. That opens a dispute an operator picks up, and it holds the payment while the dispute is open — which email alone cannot do. Use it rather than writing to us, unless you cannot reach the app.

Someone is behaving badly

Every listing, profile and conversation has Report and Block. Reporting sends the item to our moderation queue; blocking stops the person contacting you or bidding on your listings, immediately. If someone is in danger, contact your local emergency services first.

Delete your account and your data

In the app: Settings → Account → Delete account. This deletes your profile, listings, messages, favorites and notification preferences.

Without the app: email privacy@kidster.app from the address on the account, with the subject Delete my account. We complete the deletion within 30 days and confirm by email. Records attached to a completed transaction may be kept where tax or anti-fraud law requires it; everything else goes. See the privacy policy.

Getting into your account

Use Forgot password on the sign-in screen; the reset link goes to the address on the account. If that address no longer works, write to support@kidster.app — we will ask for something only the account holder would know before changing it.

Payments and payouts

Payments are processed by Stripe. A buyer is charged when the order is placed and the money is held until delivery is confirmed; a seller is paid out after that, on the schedule set in Settings → Payments & payouts. Payout problems that mention identity verification are Stripe’s check, not ours — the app links you to it.

Legal

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